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We charge based on the number of registered servers in a workspace, not on the number of registered members. Only one representative from your team will handle payments.

Your Alpacon account can include multiple workspaces, each with its own plan and billing interval. This means you may be responsible for payments in one workspace while being a regular member in another.

The Essentials plan is billed upfront, based on the number of servers at the start of each billing period—this becomes your reserved server slot count. Within this reserved limit, you have the flexibility to add or remove servers as needed, without any impact on your current billing. However, if you add servers beyond your reserved slot count, additional fees will apply. These fees are prorated based on the number of days each extra server was active and will be included in the next billing period. Please see the following examples for details:

Your plan will automatically renew each month on the same date as your initial purchase. If a month lacks that date, the renewal will be adjusted to the nearest available date.

When a server is registered on Alpacon, we consider the service to be in effect, as resources are allocated to support your workspace—even if it’s not actively utilized in the user’s judgment. This policy is in place to ensure fairness and consistency with our refund guidelines. That said, if your billing period has already started with pre-registered servers, refunds cannot be issued. To avoid unintended charges, we recommend downgrading to the Free plan or deleting your workspace before next renewal date if you no longer wish to continue with a paid plan. However, if there are any billing system errors, such as charges applied without any registered server or while using a Free plan, we will refund any incorrect charges.