Per-server pricing, sized with you

It's the path we recommend. A demo or a quote request gets you a plan sized to your servers and deployment.

Yes. Most teams start with a pilot sized to their environment—ask for one in the quote form.

We charge based on the number of registered servers in a workspace, not on the number of registered members. Only one representative from your team will handle payments.

Your Alpacon account can include multiple workspaces, each with its own plan and billing interval. This means you may be responsible for payments in one workspace while being a regular member in another.

Customisable options, subscription terms and payment methods agreed in a consultation—plus Extensions, self-hosted or air-gapped deployment, and a tailored quote.

Everyday use is never blocked. We keep an eye on usage, and if a workspace runs well past typical use, we'll reach out to talk about the plan that fits.

We understand that server management environments can vary widely. For our self-hosted Enterprise plan users, we offer paid support for customised infrastructure setup and consulting services throughout the contract period. To receive personalised recommendations, tell us about your current setup through Request a quote. We will get back to you within two business days.

Once your billing period has started, resources are allocated to your workspace and refunds cannot be issued. This policy is in place to ensure fairness and consistency with our refund guidelines. To avoid unintended charges, we recommend downgrading to the Free plan or deleting your workspace before the next renewal date if you no longer wish to continue with a paid plan. However, if there are any billing system errors, such as charges applied while using a Free plan, we will refund any incorrect charges.