Start free. Pay when you scale.

Alpacon’s Free plan is available at no cost for as long as AlpacaX operates. It is well-suited for individuals managing home servers or small teams working on simple projects, enabling you to explore Alpacon’s core features at your own pace.

We charge based on the number of registered servers in a workspace, not on the number of registered members. Only one representative from your team will handle payments.

Your Alpacon account can include multiple workspaces, each with its own plan and billing interval. This means you may be responsible for payments in one workspace while being a regular member in another.

Each cycle starts by billing the servers connected at that moment—your reserved capacity for the cycle. Swap servers freely within it. Anything you run above that base is settled at the end of the cycle as time-weighted server-days: a server that ran for three days is billed for three days, not the month. Removing servers mid-cycle isn't refunded—it lowers the next cycle's reserved count.

Your plan will automatically renew each month on the same date as your initial purchase. If a month lacks that date, the renewal will be adjusted to the nearest available date.

• To downgrade from the Essentials plan to the Free plan, you must manually change your plan in the ‘Manage Plans’ menu under your workspace’s settings. Please adjust the number of registered servers to five or fewer and the number of members to three or fewer before downgrading.
• If you wish to stop using Alpacon entirely after the current billing cycle, please delete your workspace by 23:59 on the day before the renewal date, according to your workspace’s time zone. Note that deleting a workspace will permanently erase all server data, and we cannot delete workspaces on your behalf.

Once your billing period has started, resources are allocated to your workspace and refunds cannot be issued. This policy is in place to ensure fairness and consistency with our refund guidelines. To avoid unintended charges, we recommend downgrading to the Free plan or deleting your workspace before the next renewal date if you no longer wish to continue with a paid plan. However, if there are any billing system errors, such as charges applied while using a Free plan, we will refund any incorrect charges.

We understand that server management environments can vary widely. For our self-hosted Enterprise plan users, we offer paid support for customised infrastructure setup and consulting services throughout the contract period. To receive personalised recommendations, please share details about your current setup with us at sales@alpacax.com. We will get back to you within a maximum of three working days.